How can we help?

Pull Up is a live social discovery app built around knowing where the vibe's at. Find what's happening nearby right now, see what it's actually like through Moments, and pull up.

Download Pull Up from the App Store or Google Play and follow the sign-in steps in the app to create your account.

You must be at least 16 to use Pull Up. Some events or venues may have higher age requirements, such as 18+, depending on the venue, host or local law.

Add a profile photo, display name and bio from your Profile tab so people recognise you around Pull Up.

Pull Up asks for location access so it can show you what's nearby, calculate distance and support arrival features. You can manage this anytime in your device's settings.

Camera access is needed to capture Moments directly in the app. You can manage this anytime in your device's settings.

Turn notifications on to hear about approved requests, events starting, nearby activity and more. Manage these from your device's notification settings.

Live shows places and events that are active right now. A place or event moves out of Live once it's no longer active.

Live is happening now. Upcoming is something scheduled for later that you can plan around.

The map shows nearby places and events, including things like category, distance and activity, so you can see what's around you at a glance.

Places can be added by Pull Up, sourced from public location information, or created automatically through community activity, like someone posting a Moment somewhere new.

Pull Up uses your location to surface nearby places, events and activity. Browse the map or your feed to see what's close by.

Categories like Bar, Club, Activities, Party, Beach, Rooftop and Social help you filter and find the kind of plan you're after.

A Pull Up shows you're interested in going somewhere. It's a signal of intent, not a booking.

Tap Pull Up on an event or place to mark that you're interested and get relevant updates.

No. Pulling up shows your interest or intention to go. It is not a ticket or guarantee of entry. Venues and hosts may have age limits, capacity limits, ticket requirements, dress codes or other entry rules.

Once you've decided to head somewhere, Pull Up can show you directions. Routes are informational. Follow local traffic and safety rules along the way.

Pull Up may use arrival-related features to recognise you've reached your destination, which can unlock things like posting a Moment at that location.

A Moment is a photo or video you post that shows what a place or event is actually like right now.

Open the camera from inside Pull Up, capture your photo or video, and post it to the place or event you're at.

Moments are meant to show what's happening now, not build up a permanent feed. Public Moments normally expire from view after about 24 hours.

Before you post, you can confirm the place your Moment is associated with.

A Moment may be removed if it breaks our Community Guidelines or Terms, for example if it's reported and found to violate our rules.

Tap the menu on any Moment and choose Report to flag it to us.

If the camera won't open or video won't record, check that Pull Up has camera and microphone permission in your device settings, then restart the app.

Tap Host from the app and fill in your event's details: name, category, description, timing, location and access setting.

Public events can show their location to anyone browsing Pull Up. Request Approval events keep the exact address hidden until you approve a request.

Yes. When you set up your event, you can choose an age limit of All ages, 18+ or 21+. Make sure the age limit you set matches the venue's actual entry policy and applicable local law. It's your responsibility as host to communicate and enforce this at the door; Pull Up doesn't verify attendees' ages.

Open your event from your profile or the event page and update any detail that's changed.

You can cancel an event you're hosting at any time from the event's management screen.

For Request Approval events, review and approve or decline requests from your event's management screen.

An event moves into Live once it starts and is actively happening.

Once it ends, the event moves out of Live. As host, you're responsible for keeping details accurate up until then.

Places can be added by Pull Up, sourced from public information, or created through community activity.

If you post a Moment or event somewhere new, Pull Up may create that place automatically so others can find it too.

If a place's details look wrong, let us know via Contact so we can look into it.

No. A place appearing on Pull Up doesn't mean the venue has partnered with, endorsed or approved Pull Up.

Use the report option on any Moment, event or profile to flag it to our team.

If this feature is available to you, you can block a user from their profile so they can no longer interact with you.

Request Approval event addresses stay hidden until the host approves you. Please don't redistribute an address you've been given access to. Being approved doesn't override an event's age restriction. You still need to meet that requirement, and anything else the venue or host requires, to be let in.

Pull Up is not an emergency service. If you or someone else is in danger, contact local emergency services first.

Be considerate of other people when you film. Not everyone wants to be in your Moment.

Update your display name, bio or profile photo any time from your Profile tab.

If you can't sign in, make sure you're using the same sign-in method you originally used. Still stuck? Contact us.

Manage Pull Up's location access from your device's privacy or app settings.

Manage what Pull Up can notify you about from your device's notification settings.

You can permanently delete your account from inside the app. See Delete your account for the exact steps.

A Boost is a paid option that increases an event's visibility in the app.

No. A Boost increases visibility only. It doesn't guarantee attendance, Pull Ups, or that Pull Up endorses the event.

Boosts are purchased through supported payment or app-store systems. If a payment doesn't go through, try again or check your payment method's status with your app store.

Refund requests for Boosts are handled according to the policies of the platform you purchased through (App Store or Google Play).

Check Pull Up has camera permission in your device settings, close other apps using the camera, and restart Pull Up.

Make sure Pull Up has microphone permission and that you have enough free storage on your device.

Confirm location permission is set to Allow (and While Using / Always, if relevant), and that your device's location services are turned on.

Check your internet connection and try again. If it's still stuck, close and reopen the app.

Check that notifications are enabled for Pull Up in your device settings and inside the app.

Try updating Pull Up to the latest version. If it keeps happening, let us know via Contact so we can look into it.